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Häufig gestellte Fragen

Everything you need to know about SugarMingle Extra.

Getting Started

How do I create an account?

You can sign up using your Google account for instant access, or register with your email address. You'll need to provide your name, email, a username, and a password. You must be 18 years or older to join.

Is SugarMingle Extra free to use?

Yes! Creating a profile, browsing matches, and basic interactions are free. Premium features like unlimited swipes, profile boosts, and advanced filters are available through our credit system and Premium subscriptions.

How does matching work?

Our algorithm considers your preferences (age, location, gender), interests, and activity patterns to suggest compatible profiles. When two users express mutual interest (both swipe right or like each other), it's a match and you can start messaging.

Can I use SugarMingle Extra in my country?

You can browse and search worldwide with no geographic limit, and we publish detailed guides for over fifty countries. Prices are set in US dollars; your bank converts at their own rate if your account is held in another currency.

Account & Profile

How do I edit my profile?

Go to Settings from the sidebar or your profile page. You can update your photos, bio, interests, location, and preferences at any time.

How many photos can I upload?

You can upload multiple photos to your profile. We recommend at least 3-5 clear photos showing your face to increase your match rate. All photos must follow our Community Rules.

Can I hide my profile temporarily?

Yes. Go to Settings > Privacy to toggle your profile visibility. Your account and data remain intact, and you simply won't appear in search results or swipe suggestions.

How do I delete my account?

Go to Settings > Delete Account. This action is permanent. Your profile, messages, and data will be deleted within 30 days. Active subscriptions should be cancelled first.

Premium & Payments

What payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, American Express, and Verve through a secure payment processor. Supported wallets and mobile payment options appear when available for your country.

What do I get with Premium?

Premium members enjoy unlimited swipes, the ability to see who liked them, profile boosts, advanced filters (location, activity status), priority support, and an ad-free experience.

How do credits work?

Credits are our in-app currency used for sending gifts, boosting your profile, and accessing special features. You can purchase credit packages from the Credits page.

Can I get a refund?

Please refer to our Refund Policy for details on eligibility. EU users have a 14-day cooling-off period under consumer protection laws.

Safety & Privacy

How do I report someone?

Tap the report button on any profile or message. Reports are reviewed by our moderation team within 24 hours. You can also block users to prevent further contact.

Is my data secure?

Passwords are stored using bcrypt rather than kept in readable form, and card numbers are never stored on our servers at all. Your email address, phone number, date of birth and exact location are never shown to other members. See our Privacy Policy for full details.

Tips for safe dating?

Never share financial details or send money to someone you haven't met. Video chat before meeting in person. Always meet in public places. Tell a friend where you're going. Trust your instincts.

Does SugarMingle Extra run background checks?

No. We do not conduct criminal background checks on users. Please read our Disclaimer and exercise caution when interacting with anyone online.

Still have questions?

Our support team is ready to help.

Contact Support